- Customer Service Representative
- Job Overview for Customer Service Representative
We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients.
You will be required to respond to customers’ queries and resolve them as soon as possible. Your aim should be to maintain cordial relations with our customers. As you will be in direct contact with our clients, you should have clear knowledge about products /Service and their functions.
In addition to this, you should be well-versed with our company’s policies and procedures. Pleasant personality and good communication skills are the key requirements for this role. You should be competent enough to provide the best customer service to our clients.
Responsibilities
- Update and maintain customer information in the database.
- Understand the kind of services we offer during the job training.
- Provide customers with all the information that they require.
- Keep track of customer accounts by recording their account information and the issues they have reported.
- Handle customer complaints actively and ensure its resolution on time.
- Answer customer questions and maintain healthy relationships with the customers.
- Review customer accounts for any changes.
- Resolve customer complaints on time and ensure the quality of services is maintained.
- Handle change in policies of the company and explain them to the customer.
- Generate sales leads for our clients.
- Maintain a record of all the tasks undertaken and submit it to the higher management.
Requirements
- Bachelor’s degree in any discipline. High School Diploma with relevant experience will also be considered.
- 2+ years of experience as a Sales Representative or Front Desk Representative or related role in the Customer Service industry.
- Excellent knowledge about CRM Software’s like Zoho, Zendesk, etc.
- Knowledge of social media will be an added benefit.
- Ability to provide results under pressure.
- Excellent communication and interpersonal skills.
- Good problem-solving skills.
- Customer Support Executive
- Job Overview for Customer support Executive
Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive.
Your main goal for this role will be to monitor each employee’s work and provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.
In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.
Responsibilities
- Understanding the products and services provided by the company.
- Preparing company policies and procedures.
- Developing training lessons with service delivery systems.
- Managing a team of Customer Support Representatives.
- Supporting the customer through an email ticketing system and phone calls.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Monitoring the performance of individual representatives.
- Maintaining records of each phone call for future reference.
- Assisting the HR department with hiring new employees.
- Providing the new employees with training sessions for enhancing their skills.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
- Contributing the work to the company’s knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the company’s rules and regulations.
Requirements
- Bachelor’s degree in Business Administration or a related field.
- 3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
- Good knowledge of managing the performance of the team.
- Exceptional verbal and written communication skills.
- Understanding and working knowledge of Customer Relationship Management software such as Salesforce, ZOHO, etc.
- Phenomenal conflict-resolution skills.
- Good problem-solving abilities.
- A customer-oriented individual.
- Ability to meet deadlines and prioritize tasks.
- Excellent negotiation and sales skills.
- Outstanding interpersonal and organizational skills.
- Excellent phone etiquette and active listening abilities.
- A quick learner and exceptional ability to make decisions.
- DOT NET Developer
- Job Overview for .NET Developer
Our company is looking for a .NET Developer who is capable of building .NET applications. Your primary role will be to create the applications from scratch, configure the systems and provide user support. Further, you will have to work smoothly with the entire team working on various levels of management.
You should be able to write the functional code, develop, customize, configure and have the eye to spot problems instantly. Your end goal should be to design, develop and maintain a software system.
Duties and Responsibilities
- Analyze the user’s requirements.
- Able to create and test software prototypes.
- Design, develop and maintain a reliable and efficient code.
- Collaborate with the team for the development of software designs.
- Test and run the software system and desktop applications.
- Ensure high-level performance and responsiveness of all the .NET applications.
- Spot the bugs and present the best possible solutions to eliminate them.
- Improve and update the functionality of existing software.
- Create and maintain proper documentation throughout the software development phase.
- Provide technical support to configure the existing system whenever required.
- Able to assist the QA analyst, programmers, and architects.
- Maintain the defect tracking system and resolve all errors and update the system.
- Able to analyze the web application needs and existing systems for any type of business or organization.
- Supervise day to day activities of the system and provide support whenever necessary.
Requirements
- Bachelor/Degree in Computer Science, Information Technology, Computer Engineering or equivalent.
- Proven (0-2) years of experience of working as a .NET Developer or Application Developer.
- Strong knowledge of .NET infrastructure.
- Working knowledge in object-oriented techniques.
- Strong understanding.NET programming languages such as C# and API Development.
- Familiar with web development experience of HTML, CSS, JavaScript is an advantage.
- Knowledge of Microsoft SQL Server, ASP .NET Framework and .NET Core.
- Excellent team player and communicator.
- Good problem-solving abilities.
- Strong attention to detail.
- Outstanding troubleshooting skills
- Strong verbal and written communication skills.
- Excellent time management skills.
- Mobile Application Developer
- Job Overview For Mobile Application Developer
We are looking for a Mobile Application Developer who is an expert in building apps for Android and iOS devices.
As a Mobile App Developer, your duties and responsibilities will include working together with our design team for product mocks and creating next-level, latest mobile apps for our company. You will be required to work with our team of mobile developers to build intuitive mobile apps.
Responsibilities
- Analyze the requirements and propose the best possible solutions.
- Plan, implement and manage new projects and build mobile applications.
- Develop APIs for mobile functionality support and better user performance.
- Provide support during the entire application development process.
- Collaborate with the team to constantly innovate the design and functionality of apps
- Troubleshoot and debug apps and handle it over to testers for better performance.
- Update the apps according to the latest technology trends.
- Work closely with the product development team that is with other iOS Developers and Android Developers.
- Communicate with the client to understand their needs and user experiences.
- Build mobile applications for Android and iOS platforms.
- Write unit and UI tests to identify malfunctions.
- Research and propose new mobile apps and products.
- Follow standard coding practices while writing code.
Requirements
- Bachelor’s degree in Computer Science, Information Technology or relevant field.
- Proven (0-2) years of work experience as a Mobile App Developer, Software Developer or a similar role in IT and Development Department.
- Portfolio of successfully released mobile apps on the app store.
- Proficient in mobile programming languages like Java, Kotlin, Flutter, Swift 4.0, iOS SDK.
- Understanding of OOP design principles.
- Excellent knowledge about UNIX/Linux operating system.
- Ability to contribute to design, test, release and application support
- Strong analytical and organizational skills.
- Excellent development skills.
- Exceptional problem-solving attitude.
- Excellent managerial skills and strong work ethics.
- Good oral and written communication skills.
- Attention to detail.
- Sales Executive
- Sales Executive Role
Job Details
We are looking for a competitive and trustworthy Sales Executive to help us build up our business activities. Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction.
Responsibilities
- Conduct market research to identify selling possibilities and evaluate customer needs
- Actively seek out new sales opportunities through cold calling, networking and social media
- Set up meetings with potential clients and listen to their wishes and concerns
- Prepare and deliver appropriate presentations on products and services
- Create frequent reviews and reports with sales and financial data
- Participate on behalf of the company in exhibitions or conferences
- Negotiate/close deals and handle complaints or objections
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
- Corporate Marketing and Sales
- Demonstration of Software at Client Place
- Prepares reports by collecting, analyzing, and summarizing information
- Providing Support to customers on technical Queries
- Generating New Leads by Call and field marketing
- Confidence
- Client Acquisition
- Commercial awareness.
Requirements
- Proven experience as a Sales Executive or relevant role
- Proficiency in English & Hindi
- Excellent knowledge of MS Office
- Hands-on experience with Any of CRM software
- Thorough understanding of marketing and negotiating techniques
- Fast learner and passion for sales
- Self-motivated with a results-driven approach
- Educational Qualification :B Com, MBA, B Sc, BE BA or Any Graduate
- Key Skills : Software Marketing, Excellent interpersonal skills
Experience : 0-3 Years
- Telesales Executive
- Profile: Telesales Executive
Job Overview
We are interested in hiring a dedicated and hardworking individual as a Telecaller to join our Sales Department.
Your main goal is to boost our sales by reaching out to the existing customers as well as potential customers. As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company.
In addition to this, you should collect desired information from the clients and maintain healthy relations with them. You are required to understand the customer’s requirements and demands and close the sales deal efficiently. You are also required to write down important information provided by the customer and follow up with them on a regular basis.
As an ideal candidate, you should be an excellent communicator along with convincing abilities. Great report writing skills, amazing negotiation skills, and phenomenal telephone etiquette are essential for this position.
Responsibilities
- Answering phones and explaining the product and services offered by the company.
- Contacting existing customers as well as prospective customers using scripts.
- Obtaining customer information and other relevant data.
- Asking questions to the customer and understanding their specifications.
- Resolving queries and issues related to the products and services.
- Taking and processing product/Service orders in a professional manner.
- Maintaining the database of the customers on a regular basis on Excel.
- Suggesting solutions based on customer’s needs and requirements.
- Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.
- Weekly report to the Center Manager .
Requirements
- High school diploma or equivalent.
- Work experience as a Telecaller, TeleMarketer, or a similar role in the Sales Department.
- Professional certification sales and marketing will be an advantage.
- Great interpersonal skills.
- Exceptional oral and written communication skills.
- Strong organizational skills.
- Ability to work in a team or individually as and when required.
- Ability to manage and handle multiple tasks.
- Outstanding problem-solving skills.
- Exceptional attention to detail.
- Hard-working individual.
- Good time management abilities.
- Strong decision-making skills.
- Ability to tolerate stress and pressure.
- Web Developer
- Job Overview For Web Developer
We are looking for an energetic and motivated Web Developer to be a part of our IT team. You should be able to develop web applications while adhering to the industry standards. You will be working closely with the Senior Web Developer in creating web applications that are user friendly.
You should own excellent programming skills and the ability to work in a stressful environment. Besides, you should ensure the correct structuring of the code to avoid any conflicts in the user interface. You should be able to spot any issues/glitches in the web application and rectify the same.
As a Web Developer, you should be able to create well designed and efficient codes. You should also ensure that the web applications are visually appealing and offer smooth functionality. Your ability to multitask and prioritize tasks is vital to the success of your role as a Web Developer.
Responsibilities
- Planning, designing, and developing web applications
- Undertaking website updates and changes
- Developing test cases
- Designing web applications using various scripting languages and web development tools like jQuery and GitHub
- Coordinating with the Senior Web Developer to resolve any conflicts and prioritize changes
- Collaborating with Front-end Developers and Back-end Developers for producing complete web applications
- Keeping up to date with the latest web development practices and trends
- Maintaining and updating backup files
- Working with QA Tester to identify and rectify issues in the web applications
- Using a code that is properly structured, compatible across devices, and meets industry standards
- Ensuring that the developed web application meets technical and customer requirements
- Coordinating with the Content and Design Team to create text and graphics for the web applications
Requirements
- Bachelor’s degree in Information Technology, Computer Science or a related field
- 2-3 years of work experience as a Web Developer in a reputed IT firm
- Proficiency in programming languages like JavaScript, HTML, CSS, and XML
- Complete understanding of IT industry and SEO practices
- Excellent technical and programming skills
- Good communication skills
- Ability to work collaboratively and independently
- Strong analytical and problem-solving skills
- Ability to manage time effectively and prioritize tasks
- Detail-oriented individual
- Ability to work in a competitive environment